Shipping Information
Treasurerooms.com will ONLY ships products and furniture to the 48 contiguous States.
When will my order ship?
Due to the custom nature of many of our products it may take time for your order to ship. Due to these circumstances, all of our products have clearly stated shipping timeframes on each page. Please add an additional 1-2 business days for order processing to this timeframe. The shipping timeframe is located directly below the product image in the field titled “Ships In” (see below).
For items that are not in stock or custom ordered items, Treasure Rooms Baby & Kids will monitor all orders within vendors for completion and provide delivery status wherever possible. All status (product availability) reports are sourced from suppliers. Treasure Rooms Baby & Kids and its personnel are not repsonsible for supplier inaccurate information, delays of goods for any reason, including but not limited to strikes, lost production, incorrect production from vendor, delays in transit and productions holdups.
How will my order ship?
Small Items
All non-furniture items will ship via UPS, FedEx, or DHL.
We do not require a signature for all deliveries, but may require an indirect signature for items of higher value or delivered to apartment complexes or commercial addresses. If you prefer no signature required on your shipment, please note that when ordering or contact Customer Service at 636-728-1899 after you have placed your order.
Furniture Shipments
Standard Delivery: includes placement of item(s) just inside the threshold of your home or building (delivery to any other floor other than the main floor will require our Premier Service).
Premier Delivery: includes placement of the item(s) in the room of your choice, unpacking of the item, and discard of all debris.
Assembly is not included in Standard Delivery or Premier Delivery.
Please estimate 2 – 3 weeks for delivery in addition to the “Ships In” timeframe stated on our product pages. The freight company will contact you to arrange a delivery appointment once the shipment has arrived in your local area. Most companies offer appointment windows (usually 2-4 hours) between 8:00 am and 5:00 pm EST, Monday through Friday. Please note that the shippers are not Treasure Rooms employees; they are independent contractors.
The most important thing to remember about furniture shipments is that you must inspect the package at the time of delivery. If the box has any damage, or if there is any reason for you to be at all concerned about damage, please write "PRODUCT DAMAGED" on the driver’s delivery ticket. Please be as detailed and descriptive as possible. This simply insures that if there is any damage, it will be easy to take care of the problem. Unless a notation of damage is made on the driver’s delivery ticket, we cannot be responsible in assisting you in the repair or replacement of any merchandise.
It is important that you contact Treasure Rooms immediately regarding any damage by calling 636-728-1899.
Additional Services
Upon delivery of your furniture the delivery staff must have clean and clear access into your residence. We understand that some deliveries may require additional time and services. The following additional services are available at the rates listed below:
Deliveries requiring more than 30 minutes on site will be subject to a charge of $24.00 per 15 minute increment.
Stair Carry: $18.00 per flight after the two flights
Long Carry: $75.00 after first 150 free feet
Waiting Time: $24.00 per 15 minute increment
Attempt: $75.00 if consignee no show
If you are interested in these services or have any question regarding "delivery specifics" for your order, please contact Customer Service. All additional services must be paid by check at the time of delivery.
What if I live outside the U.S.?
TreasureRooms.com currently ships within the 48 contiguous states via Fed-Ex, UPS or 3rd Party Freight Company.
We cannot accept U.S. P.O./APO/FPO addresses for shipment, please make sure you enter a street address for deliveries.