Treasure Rooms | Baby & Kids Furniture

Online Order Return Policy

The policies below pertain to Internet purchases only, in-store policies may differ. Contact our store for in-store policies.

Treasure Rooms strives to provide customers with the highest quality merchandise and a shopping experience beyond compare. Once you've received your order, if you are not 100% satisfied with your product(s) within the 21 days of arrival we will offer you a refund on your purchase, exchange, or credit of equal value. Customers are responsible for return shipping cost.

All items being returned must arrive back in factory sealed condition. Treasure Rooms reserves the right to refuse any return for any reason and/or asses a restocking fees if the item(s) returned are not in accordance with store policies and guidelines. Any returned items must be in their original box and sealed with clear plastic tape. The box(s) must include all original manufacturer assembly instrcutions, warranty cards, foam insulation protection, etc. and be returned in new condition. We highly recommend insuring any item being returned. If the item being returned arrives to Treasure Rooms damaged, it will be refused at the time of delivery and sent back with the carrier.

Conversion Kits, Changing Trays, Nightstands & Toddler Rails: all conversion kits, toddler rails, changing trays/toppers/stations are Specials Orders are non-returnable and non-cancellable after the order has been placed. These items may take several weeks to ship from the manufacturer.

Crib Mattress, Crib Bedding or Twin/Full/Queen Mattresses cannot be returned due to hypo-allergenic reasons in addition to State and Federal Laws. In addition, this is to guarantee that all personal sleep items from TreasureRooms.com are shipped brand new, factory-sealed, and are 100% clean for your baby. All car seats, strollers, and baby gear item returns are limited to 30 Days and must meet the aforementioned criteria to be eligible for return or exchange.

Cancellations:

Due to speed at which we process orders and the high order volume which we receive, we cannot cancel an order once it has been placed. In the event it is discovered we are able to cancel your order, an Early Cancellation Fee or Restocking Fee may apply. Additionally, any order cancelled once it has shipped will incur a restocking fee that is equal to the freight charges for the merchandise to be returned to its point of origin, and any fees incurred with that vendor or supplier. We encourage you to review your order and make sure your order is fully accurate before placing your order through our secure website.

Please know that all orders ship according to their Estimated Ship Time, which is clearly displayed on the product page(s).

If you have any questions, please call our Customer Care Team at (636) 728-1899.

Discontinuations

Treasure Rooms is not responsible for Manufacturer Discontinuations including products, colors, and/or finishes. This includes cribs, beds, dressers, chests, chifforobes, armoires, bookcases, hutches, toddler rails, changing trays, conversion kits, nightstands, and/or entire bedroom or nursery collections.

Treasure Rooms will make every effort to fulfill your order. However in the event a Manufacturer Product Discontinuation takes place, it may not be possible for us to fulfill certain item(s) on your order. In the event we are unable to fulfill a specific piece(s) on your order, we will refund the purchase price and any shipping costs you incurred associated with that item(s). Furthermore, we do not guarantee any items will be available in the future should you come back at a future date and decide to purchase associated product(s). By processing your order via our website, store, or by phone you are agreeing to the terms stated herein this page.

If you have any questions on product availability or stock status of specific items please contact (636) 728-1899 before placing your order.

Sale or Closeout Products

All sale or closeout products are final sales. All sale items are Final Sale items and cannot be returned. Treasure Rooms cannot refund shipping costs and the return shipping costs are the responsibility of the consumer.

Please review our Disclaimer and Terms and Conditions Policies.

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