Treasure Rooms | Baby & Kids Furniture

Receiving Your Order

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RECEIVING YOUR FURNITURE DELIVERY:

Once your order ships you will receive a shipment notification via e-mail. You will also be contacted via phone call once your order arrives into your local metropolitan area. During this phone call, a delivery time will be scheduled between you and the local terminal for your order to be delivered to your residence.

We fully expect your order to arrive to your satisfaction, however damages in rare instances do occur due to the nature of the national logistics process with Fedex, UPS, and national freight carriers. During delivery of your furniture it is VERY important you go through the following checklist:

1) Inspect your order 360° degrees for any damage, rips or tears to the box(s)
2) Notate any furniture damage or box damage on the delivery driver's paperwork
3) Call Treasure Rooms at (636) 728-1899 to report damage while the driver is there or if you have any questions
4) Take any relevant photos of furniture pieces or boxes. 

Curb-Side Delivery

For curb-side delivery method, you are physically responsible for accepting the furniture at the curb of your home. The delivery driver will not take the furniture any farther. We highly recommend making sure you have arranged for your own help to take the furniture from your curb inside your home. The delivery driver will not assist and does not have authorization to take the furniture any further.

If you need the furniture taken inside your home or garage, we recommend using our Threshold Delivery, Room of Choice, or White Glove Delivery methods. Any special requests made at the time of delivery will result in additional delivery charges and rescheduling of delivery. For any delivery questions or special requests please call Treasure Rooms at (636) 728-1899.

Access To Your Residence

Upon delivery of your furniture the delivery staff must have clean and clear access to your neighborhood and residence. An adult at least 18 years of age or older must be at home during the time of delivery to accept your order.

For furniture order delivery, an 18-wheeler Freight Line Truck will need to access your neighborhood. If you live on a street with loose gravel, one way road, mud road, or unsafe for an 18-wheeler to access we must know up front. This is considered Special Access, and alternative delivery arrangements must be made to successfully complete your delivery.

If you have selected White Glove Delivery, Threshold Delivery, or Room of Choice Delivery, the delivery team must have clean access to the area where you want your furniture item(s) placed. For these methods, your driveway and walkway must be cleared of snow for clean access. Please secure all pets and ensure small children are kept out of the path of delivery team who will be moving heavy furniture pieces.

If you live in a Special Access residence, additional delivery charges will apply. Call Treasure Rooms at (636) 728-1899 if you think this may apply to your order or if you have any questions to ensure a smooth delivery experience.

Will All My Items Come Together

Treasure Rooms strives to ship all orders complete. Most orders shipped from our distribution centers come palletized and wrapped together in protective wrap. However instances may occur where items are backordered with a vendor or from multiple locations. In the event one of your items is backordered, we may ship the bulk of your order and simply allow the backordered item to ship at a later date.

In the event of a backordered item, we will do our best to ship your item(s) as quickly as it becomes available. Once we receive your item from the vendor we will immediate ship this item and provide you with the necessary tracking details.

Items that are sometimes backordered with suppliers include Toddler Rails, Conversion Kits, or Changing Trays. Toddler Rails and Conversion Kits are made in less quantity and only produced several times throughout the year and therefore sometimes backordered.

Small Items

All non-furniture such as  strollers, car seats, conversion kits, toddler rails  ship via UPS, FedEx, or USPS. Most items are shipped FedEx Ground 3-Day and a tracking number is provided once your item(s) have shipped. Most items ship without a signature requirement. Small parcel orders in excess of $500 may require a signature due to the higher dollar amount of the order. If you prefer a Signature on your shipment, please contact Customer Service at 636-728-1899 so we can make the necessary arrangements to accomodate your needs.

What To Do During Delivery

Small items will arrive FedEx/UPS and the package will be left on your doorstep or with a building operator for high-rise and apartments.

For furniture shipments arriving via Freight Carrier you it is ESSENTIAL you or a family member be present during delivery otherwise your order will not be delivered and additional costs will be processed. Any cancelations made last-minute or one the Day of Delivery will result in additional fees incurred. In the event your order is refused without reasonable grounds you may not receive a refund.

What If My Order Is Damaged

In the rare event your order is damaged, it is ESSENTIAL you or a family member notate the Delivery Driver's paperwork via writing "BOX DAMAGED" or "PIECE DAMAGED" at the time of delivery. Please call Treasure Rooms IMMEDIATELY at 636-728-1899 to report the incident to one of our Customer Care Representative. Any instance of damage must be immediately reported because Treasure Rooms only has 72 hours to file a Claim with the freight carrier. We recommend immediately inspecting your furniture at the time of arrival. Any damage claims that is not immediately reported or filed after 72 hours will not be honored. 

Claims take 4-5 business days to process. Our Customer Care Team will work to either get you a brand new replacement component or replace the entire piece. In instances of minor cosmetic damage, we may send a local wood refinisher to your home to touch up the piece. All claims are handled by our Customer Care Team and are worked to resolve the claim as quickly as possible.

Sales Tax

Orders placed with a billing address inside the State of Missouri are subject to local Missouri state sales tax. All orders outside the state of Missouri we do not collect sales tax on the order.

What If I Live Outside The U.S.

TreasureRooms.com currently ships within the 48 contiguous states and Canada.

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