Treasure Rooms | Baby & Kids Furniture

Receiving Your Order

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RECEIVING YOUR FURNITURE DELIVERY:

Once your order ships you will receive a shipment notification via e-mail. You will also be contacted via phone call once your order arrives into your local metropolitan area. During this phone call, a delivery time will be scheduled between you and the local terminal for your order to be delivered to your residence.

We fully expect your order to arrive to your satisfaction, however damages in rare instances do occur due to the nature of the national logistics process with Fedex, UPS, and national freight carriers. During delivery of your furniture it is VERY important you go through the following checklist:

1) Inspect your order 360° degrees for any damage, rips or tears to the box(s)
2) Notate any furniture damage or box damage on the delivery driver's paperwork
3) Call Treasure Rooms at (636) 728-1899 to report damage while the driver is there or if you have any questions
4) Take any relevant photos of furniture pieces or boxes. 

Curb-Side Delivery

For curb-side delivery method, you are physically responsible for accepting the furniture at the curb of your home. The delivery driver will not take the furniture any farther. We highly recommend making sure you have arranged for your own help to take the furniture from your curb inside your home. The delivery driver will not assist and does not have authorization to take the furniture any further.

If you need the furniture taken inside your home or garage, we recommend using our Threshold Delivery, Room of Choice, or White Glove Delivery methods. Any special requests made at the time of delivery will result in additional delivery charges and rescheduling of delivery. For any delivery questions please call Treasure Rooms at (636) 728-1899.

Access To Your Residence

Upon delivery of your furniture the delivery staff must have clean and clear access to your neighborhood and residence. An adult at least 18 years of age or older must be at home during the time of delivery to accept your order.

For furniture order delivery, an 18-wheeler Freight Line Truck will need to access your neighborhood. If you live on a street with loose gravel, one way road, mud road, or unsafe for an 18-wheeler to access we must know up front. This is considered Special Access, and alternative delivery arrangements must be made to successfully complete your delivery.

If you have selected White Glove Delivery, Threshold Delivery, or Room of Choice Delivery, the delivery team must have clean access to the area where you want your furniture item(s) placed. For these methods, your driveway and walkway must be cleared of snow for clean access. Please secure all pets and ensure small children are kept out of the path of delivery team who will be moving heavy furniture pieces.

If you live in a Special Access residence, additional delivery charges will apply. Call Treasure Rooms at (636) 728-1899 if you think this may apply to your order or if you have any questions to ensure a smooth delivery experience.

Will All My Items Come Together

Most orders shipped from our distribution center will come in one box or bundled together. However sometimes a certain product on your order may be backordered or out-of-stock with one of our suppliers, and this will ship at a later time.

In the event of a backordered item, we will do our best to ship your item(s) as quickly as it becomes available. If you receive multiple tracking numbers from us via e-mail this is an indicator your order consists of more than one shipment.

Items that are sometimes backordered with suppliers include Toddler Rails, Conversion Kits, or Changing Trays. Toddler Rails and Conversion Kits are made in less quantity and only produced several times throughout the year and therefore sometimes backordered.

Small Items

All non-furniture items will ship via UPS, FedEx, or DHL. Small furniture include strollers, car seats, conversion kits, toddler rails which ship via UPS, FedEx, or regular USPS mail. We do not require a signature for all deliveries, but may require an indirect signature for items of higher value or delivered to apartment complexes or commercial addresses. If you prefer no signature required on your shipment, please note that when ordering or contact Customer Service at 636-728-1899 after you have placed your order.

What If I'm Not Home

For small items in the event you’re not home at the time of delivery, they may leave the package on your doorstep or with a building manager unless a signature is required due to high-dollar transaction order.

For furniture shipments arriving LTL carrier you it is VERY IMPORTANT you or another adult be present at the time of delivery otherwise additional costs will be incurred for re-delivery. Any same day or last minute delivery cancelations may also result in additional re-delivery costs. Items returned by the carrier as "undeliverable" are handled on a case by case basis. You may not receive a refund if the refusal of this product was without merit.

What If I Live Outside The U.S.

TreasureRooms.com currently ships within the 48 contiguous states via Fed-Ex, UPS or 3rd Party Freight Company. We cannot accept U.S. P.O./APO/FPO addresses for shipment, please make sure you enter a street address for deliveries.

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